Cloud 9 Returns
In order to provide a consistent customer service experience, all returns are now managed by Cloud Nine directly.
Please start your return/repair procedure here:
https://www.cloudninehair.com/returns
Please note this will take you to the Cloud Nine official website.
For salon trade customers, please always select "SERVICE & REPAIRS"
Warranty Information regarding Cloud Nine from 1/9/19:
| APPLICABLE PRODUCTS | MANUFACTURER’S WARRANTY | EXTENDED WARRANTY WHEN REGISTERED ONLINE* (within 30 days) |
| POLICY | POLICY | |
| All Irons, All Wands | 1 year | 3 years |
| The Airshot, The O | 1 year | 1 year |
| Accessories/Styling Products | Null | Null |
| White Label & PU Product | Null | 1 year |
Professional-Use Warranty
Please note; the Professional-Use Warranty not only applies to White Label products, but to any Retail Product purchased via the Trade Channel for Professional-Use.