In order to provide a consistent customer service experience, all returns are now managed by Cloud Nine directly.
Please start your return/repair procedure here:
Please note this will take you to the Cloud Nine official website.
For salon trade customers, please always select "SERVICE & REPAIRS"
Warranty Information regarding Cloud Nine from 1/9/19:
|APPLICABLE PRODUCTS||MANUFACTURER’S WARRANTY||EXTENDED WARRANTY WHEN REGISTERED
ONLINE* (within 30 days)
|All Irons, All Wands||1 year||3 years|
|The Airshot, The O||1 year||1 year|
|White Label & PU Product||Null||1 year|
Please note; the Professional-Use Warranty not only applies to White Label products, but to any Retail Product purchased via the Trade Channel for Professional-Use.