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Cloud Nine Returns & Warranty

In order to provide a consistent customer service experience, all returns are now managed by Cloud Nine directly.
Please start your return/repair procedure here:

https://www.cloudninehair.com/returns

Please note this will take you to the Cloud Nine official website.
For salon trade customers, please always select "SERVICE & REPAIRS"

Warranty Information regarding Cloud Nine from 1/9/19:

APPLICABLE PRODUCTS MANUFACTURER’S WARRANTY EXTENDED WARRANTY WHEN REGISTERED 
ONLINE* (within 30 days)
  POLICY POLICY
All Irons, All Wands 1 year 3 years
The Airshot, The O 1 year 1 year
Accessories/Styling Products Null Null
White Label & PU Product Null 1 year

 

Professional-Use Warranty

Please note; the Professional-Use Warranty not only applies to White Label products, but to any Retail Product purchased via the Trade Channel for Professional-Use.